FAQs
General Information
What is Maldinio Cosmetics? Maldinio Cosmetics is a beauty brand that offers a wide range of high-quality, cruelty-free cosmetic products. Our products are designed to empower and enhance natural beauty.
Where are your products made? All of our products are designed in Germany and manufactured with care in North America, adhering to the highest standards of quality and ethical practices.
Are all your products cruelty-free? Yes, all Maldinio Cosmetics products are cruelty-free. We do not test our products or ingredients on animals.
How can I contact customer service? You can reach our customer service team by emailing info@maldinio.com. We strive to respond to all inquiries within 24 hours.
Account Management
How do I create an account? You can create an account by clicking the Account Icon on our homepage. Simply follow the instructions to register.
What are the benefits of having an account? With an account, you can check out faster, keep track of your orders, manage returns, receive special offers, and get updates on new products and promotions.
How can I reset my password? If you need to reset your password, click “Forgot Password” on the login page and follow the instructions to reset it via email.
How do I update my account information? Log in to your account and click “Account Settings” to update your information such as address, email, and payment methods.
Ordering
How do I place an order? To place an order, simply add the items you wish to purchase to your cart, proceed to checkout, and follow the instructions to complete your purchase.
Can I modify or cancel my order after placing it? Orders can be modified or canceled within 1 hour of placement. Please contact customer service directly to make any changes.
What payment methods do you accept? We accept all major credit cards, PayPal, and various other payment methods listed at checkout.
Is it safe to use my credit card on your website? Yes, our website uses SSL encryption to secure all transactions, and your credit card information is never stored.
Shipping and Delivery
What shipping options do you offer? We offer standard and expedited shipping options. Shipping costs and times vary depending on the destination and the shipping method selected.
How much does shipping cost? Shipping costs are calculated at checkout based on your delivery location and the shipping method chosen. Standard shipping to USA costs $5.99 USD.
Do you offer free shipping? Yes, for orders over $80 USD, we provide free shipping.
How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website.
Do you ship internationally? Yes, we ship to various countries around the world. Please see our shipping policy for more details.
Returns and Refunds
What is your return policy? We offer a 30-day return policy. Items must be returned in their original condition and packaging along with a receipt or proof of purchase.
How do I return an item? To return an item, please contact our customer service to initiate the return process. Once your return is accepted, you will be provided with shipping instructions.
How long does it take to process a refund? Refunds are typically processed within 10 business days after we receive the returned item.
What should I do if my refund is delayed? If more than 15 business days have passed since we approved your return, please contact customer service at info@maldinio.com.
Products
How do I know which products are right for my skin type? We provide detailed descriptions and usage instructions for all our products on their respective product pages. If you need further assistance, please contact our customer service.
How should I use your products to get the best results? For the best results, follow the application instructions provided on the product packaging or our website.
Do your products have a shelf life? Yes, our products typically have a shelf life of 12 to 24 months after opening. Store them in a cool, dry place away from direct sunlight.
Are there any products that are bestsellers? Yes, some of our bestselling products include [list a few bestselling items]. These are highly recommended by our customers.
Promotions and Discounts
How can I find out about upcoming promotions? The best way to stay informed about promotions is by subscribing to our newsletter. You can also follow us on social media for updates.
Do you offer a loyalty program? Yes, we offer a loyalty program that rewards our customers with points that can be redeemed for discounts on future purchases.
How do I use a promo code? Enter your promo code at checkout in the ‘Promo Code’ field and click ‘Apply’ to adjust your order total.
Safety and Allergies
Are your products hypoallergenic? While we strive to formulate our products to be as gentle as possible, we recommend checking the ingredients list on product pages if you have allergies.
What should I do if I have an allergic reaction? If you experience an allergic reaction, discontinue use immediately and contact a healthcare provider. Please also inform our customer service so we can assist you further.
How can I find the ingredient list for a product? Ingredient lists are available on each product’s page under the “Ingredients” section.
Privacy and Security
What is your privacy policy? Our privacy policy outlines how we collect, use, and protect your personal information. It can be viewed on our refund policy page.
How do you protect my personal information? We use industry-standard security measures to protect your personal information from unauthorized access.
Can I delete my account? Yes, you can delete your account by contacting customer service. Please note that some information may be retained for record-keeping purposes.